Update WiFi connection, received error code P023

[Msbella]

I changed my router and tried to update WiFi connection. Received error code P023. I checked router connection, reinstalled Nest app. Still can't add new router and password.

[aatienza]

Hey Msbella,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What's the make and model of your new Wi-Fi router? What phone are you using to set up your Nest Protect? Also, what troubleshooting steps have you tried to fix this?

Check out this link for additional steps.

Thanks,
Archie

[EdwardT]

Hi Msbella,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[janthadeus]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Edward.

Best,

JT