cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Protect

Blog Posts

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Bronze
  • 4494 Views
  • 0 replies
  • 1 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 154895 Views
  • 243 replies
  • 11 kudos

Nest Protects dropped out

This is bloody ridiculous! When I had my Apple AirPort Extreme 802.11ac bridged to my Xfinity gateway, the two Nest Protects worked fine on my WiFi network. But when I unbridged and went with the router within the Xfinity gateway, on the Nest Learnin...

Zopkios by • Community Member
  • 964 Views
  • 3 replies
  • 0 kudos

Nest Connect and nest protect

I’m getting very frustrated with this situation at this time. I have 4 google mesh, Nest doorbell, Yale lock with nest connect, 4 cameras, 4 google Dots, google Hub, 2 nest thermostats, google comcast and 4 nest protects I’m probably missing the rest...

Lady831bug by • Community Member
  • 1138 Views
  • 3 replies
  • 0 kudos

Google Nest smoke alarm annoying message

We have had 2 Google Nest smoke alarms for at least a couple of years with no problems. A couple of months ago, the one downstairs started speaking “device number one is not communicating.” It does this every other day at 5:50 AM. Repeats the message...

DianeSL by • Community Member
  • 1055 Views
  • 3 replies
  • 0 kudos

Nest Protect Illuminates In The Middle Of The Night

It’s been happening for over 2 years now. Normally the illuminate function works just fine when we walk by at night. No issues there. But the past couple of years it will randomly illuminate in the middle of the night like around 3, 3:30am. Random ti...

Deeeenice by • Community Member
  • 1783 Views
  • 5 replies
  • 0 kudos

Log into Nest Protect Smoke Detectors via USB

Hello all,I am trying to log into to obtain the network name and entry keys as the labels have been damaged and can't use the QR code, nor can I read the entry keys etc... I have tried this solution but it does not work:1. Plug USB into back of Nest ...

RaphaelF1 by • Community Member
  • 3753 Views
  • 9 replies
  • 1 kudos

Nest protect mounting plate replacement

I had work done in my home and the contractor lost the mounting plate for my carbon monoxide detector. I need a replacement. Any help would be appreciated.

Decker by • Community Member
  • 1587 Views
  • 5 replies
  • 0 kudos

Not possible to factory reset

Hi,i got an email from Google informing that one of my Nest protector failed updating to the latest release (3.4.1rc1). I followed the instructions provided (1st getting the device closer to the router, 2nd run a network check, 3rd factory reset). As...

MikaCH by • Community Member
  • 1614 Views
  • 4 replies
  • 1 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

Jay19 by • Community Member
  • 1913 Views
  • 7 replies
  • 1 kudos

Nest Protect 2nd gen.

After about 20 hours of trying everything , I've decided this is my last hope. I bought 3 nest protect (battery only), I can get one to connect, the other 2 always fail. Varies error codes-p013(4.7)-p018(0.65)-p021(6021)-p024(4.7)-p030. I split my wi...

SRL88 by • Community Member
  • 7167 Views
  • 18 replies
  • 2 kudos
to vote