10-30-2022 05:02 PM
I have the Nest Protect, 2 of them and discovered they were not connected to the Wifi. After I replaced the router that is when I discovered they lost the connection.
I hit the button on the device and it says " Checking the Wifi..." then a blue light appears going in a circle.
On my phone, I use the App to try to connect to it so I can change the Wifi settings and I get nothing. I can't connect to the Protect using my phone in order to update the wifi settings.
On my phone, I removed the App and installed it again. I turned off the wifi and turned it on again.
I don't understand why is so complicated to update the wifi settings on these devices.
11-03-2022 04:47 AM
I have exactly the same issue, did you find a solution yet?
11-03-2022 09:40 AM
11-12-2022 08:12 AM
I tried the reset of both my Nest Protect sensors and that sorted it, but did mean I lost all my history as they were treated as new devices. They grabbed the new wifi settings from my Nest doorbell.
11-03-2022 11:00 AM
Just an update. I had upgraded my Synology router to a new model. After doing that, it didn't occur to me- right away- that my NPs were not connected to the Wi-Fi. Using a phone (no SIM card) just Wi-Fi only, I connected it to my new router then I had to perform a factory reset on both of the NPs in order to join them to the new Wi-Fi.
When you replace the router or change the Wi-Fi settings, the user should be able to update the settings without performing any resets. It is time consuming and unnecessary. Otherwise, all good.
11-03-2022 11:54 AM
That's good to hear and thanks for getting back to us. We're glad to hear that it's working now. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
11-10-2022 06:10 AM
I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.
11-11-2022 09:14 AM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
11-12-2022 10:08 AM
We're glad to hear that and thanks for getting back to us. That's right it'll remove all of its history with the factory reset. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.