Hello. I recently replaced a router in my home and i'm trying to update my nest smoke/carbon detectors since they are now "offline". I go into setting and choose one of the devices and click wifi connection to update. The detector flashes blue and tries to connect but nothing ends up happening.
Is there a work around to updating the settings? thank you.
I am sorry to hear you are also running into the issue with your Protect showing offline. Let's jump in and see if we can get you up and running. I did find a helpful article with some troubleshooting steps. Please let me know if that helps, or if you are still having connectivity issues. .
Thanks for replying.
I decided to restore all my Nest Protects to factory settings as l couldn’t even connect to them at all.
Now l can connect to them via my phone using the Nest app but l get a message with this error code: p005(4072)
The Nest Protect can’t connect to my wifi but l’m not sure how to resolve that.
I have a Deco M5 as the router. 2.4ghz & 5ghz enabled, IPv6 enabled and UPnP enabled.
What exactly does that error code mean?