Nest Protect refuses to reset to factory settings

[Nestef]

I cannot factory reset a NEST Protect that I have.
I had issues connecting the the rest of the installation, so I attempt many times the factory reset (press for 10 seconds, and when I hear the "version Number 3.1.4.3, erasing all paramaters in 10 seconds... bla bla bla" and I wait 10 secondes, but after that, nothing happens, and if I press on the nest button, it says "Ready in the main bedroom", so the reset didn't work.

I have deleted it from my nest App... But since the device doesn't reset, I cannot reuse it.

Please help (and don't send me the link to the basic reset procedure, I have tried it a million times already)

Thx

[EdmondB]

 Hey Nestef,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Thanks for letting us know the steps that you already took. Just a few questions:What is the Led light after you factory reset? What type of Nest Protect (battery or wired) are you using? If it's battery, have you tried replacing the battery with a new one?

I look forward to your response.

Thanks,
Edmond

[Nestef]

I have tried new batteries, same result. When the countdown is finished, nothing happens. See in this video 

[Jenelyn_O]

Hi there,

I'm sorry for the trouble this has caused you. We'd like to dig deeper into this. Please fill out this form with the needed information and let us know once you're done.

I appreciate your help, Edmond.

Best,

Jenelyn

[Jenelyn_O]

Hey Nestef,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn