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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 76 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 123129 Views
  • 243 replies
  • 11 kudos

Variety of Errors while installing a Nest Protect, P018, P030 and P014

Hello all,I have a Nest Thermostat currently working on my network and two Nest Protects that used to work but now these two devices have dropped off my network and I'm unable to connect. I have a CenturyLink C4000XG modem and router; it is a proprie...

kambiz by • Community Member
  • 2112 Views
  • 4 replies
  • 1 kudos

Alarms not sounding on all Nest Protects

My home has 7 Nest Protects. I recently tried a "real-world" test using a blown out match to create smoke at one of the Protects. The Protect detected the smoke and sounded the alarm (an actual "emergency" alarm--not a "heads up"). However, the alarm...

SteveD by • Community Member
  • 9876 Views
  • 22 replies
  • 3 kudos

Device connected but nest app showing offline

Hi,I purchased my first nest product today (wired protect - gen2) so no experience with these devices. I installed the nest app, logged in via google and proceeded to setup the device. All seemed to go well with the device connected to my wifi networ...

liddell587 by • Community Member
  • 1420 Views
  • 3 replies
  • 0 kudos

Power

Is says that the power is out when it is not out. Even when there’s new batteries and is plugged into the wall?

Randall by • Community Member
  • 785 Views
  • 3 replies
  • 0 kudos

Nest protect smoke detector

I need the wired back plate for the nest Google smoke detector.. how do I order 2 of them. I installed my old ones over an existing electrical box. And when I opened my battery operated I was surprised to see a different and non compatible backplate....

Benn1708 by • Community Member
  • 787 Views
  • 3 replies
  • 0 kudos
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