I just purchased a new Nest Protect at Lowe's. The manufacture date is Dec 24, 2018; replace by Dec 24, 2028. This means THREE YEARS of the useful life of this unit is ALREADY PAST. Come on Nest/Google. That is just not right.
Please reply with a reasonable justification for such?????? If I order a new one from the Google Store will the unit be newer?
So sorry for the late response, but I wanted to hop in here to see how I could help. I understand that issues with your Nest Protect can be concerning and I'm happy to help look into this.
I'd like to know more about what's happening, could you tell me what specific sensor error do you see on the app? In the mean time, let's try this step and check the result:
On your Nest Protect
1. Press the Nest button on a Protect. The blue light should turn on and it
will speak to you.
2. When it says "Press to test", press the button a second time.
With the Nest app on a phone or tablet
If you have at least one 2nd gen Nest Protect in your home, you
can run a Safety Checkup with the Nest app.
1. Sign into your account in the app.
2. Select Nest Protect on the home screen.
3. Tap Checkup at the bottom of the screen.
I look forward to hearing from you soon!
1—reinserted batteries in Protect (I had removed them)
2—pressed button for test; voice spoke, pressed to cancel
3—on phone app pressed ‘checkup’ (I have three Protect units)
4—app says, everything is OK
5—attached is a screenshot from earlier showing the sensor error
(sorry, tried to reply to your email with an attachment; "There is a problem with the smoke sensor in your Nest Protect." I was getting a yellow/orange ring on the unit)
6—so, what now? Will it work? Do I attempt to return my new one to Lowe’s?
7—(why manufacture date on the new one I purchased three years old?)
Sorry to hear you're still having problems with this. Would you mind providing me with a screenshot of the error message that you're getting on your Nest app as well? We may need to look to see if we need a replacement or if it's under warranty.
Looking forward to hearing from you.