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Video History Gone

dvious44203
Community Member

I have nest aware plus. Somehow, all of my video history was deleted from one camera. I want to retrieve the videos and or see who/which account deleted the history.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there,

 

I am sorry to hear that your video footage and history was deleted! Did your Nest Aware subscription lapse by chance? If it lapses at all, you would lose that footage without getting it back. Please let me know if that is the case.

 

Best Regards,

Brad. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS