Nest Sensor won’t work

[workoutgirl1020]

Hello, I’ve had my Nest Temperature Sensor about 4 months and during a power outage it lost connectivity and since then it won’t connect. I’ve changed batteries and all but nothing. Best Buy won’t exchange since out of 90 days. Anything else google can do?@Google 

[Mlabrador]

Hi workoutgirl1020, 

Thanks for posting and apologies for the late response. You can try to visit this link on how to check the Nest Temperature Sensor. 

Keep me posted. 

Regards, 

Nikki 

[Stephen5]

Same thing happened to mine. None of them work and I changed that batteries, removed them and tried to add them again. No help online hoping someone has a fix

[EmersonB]

Hi Stephen5,
 

That certainly hasn’t been easy for you. Let's check what we can do here to help you. 
 

Give these steps a try:

• Make sure your phone’s Bluetooth is turned on.
• Move your sensor to a different location and try to connect it again. Your sensor should be within 50 feet (15 meters) of your thermostat, but it may need to be closer.
• The connection range can be reduced by wireless interference from walls, cabinets and bookshelves. If you still can’t connect your sensor after a few tries, check for other things that are causing wireless interference. Cordless phones, microwave ovens, and other electronics can affect the Bluetooth connection.
• Make sure to reset the account connection from your actual Nest Thermostat.

Hit this link for more information.
 

Keep me posted.

Regards,

Emerson

[EmersonB]

Hello Stephen5,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Emerson

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.
 

Best,

Princess