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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3588 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 133699 Views
  • 243 replies
  • 11 kudos

Nest tech support is a scam and so are theyre policies

I just got off a chat, where I was trying to find out why it drains batteries so fast, I have 2 of them, the one upstairs works just fine, but evidently this one can only take the energizer ultimate lithium batteries! Really? It's worked fine for ove...

Nest Protect factory reset fails silently

I am having the exact same problem that was reported in https://www.googlenestcommunity.com/t5/Nest-Protect/Factory-reset-doesn-t-seem-to-work/m-p/287897/thread-id/4963.My Protect lost connection and I followed the support instructions that said I sh...

jtlinden2 by • Community Member
  • 1053 Views
  • 4 replies
  • 0 kudos

Nest protect won’t connect to TPLink- mr6400

I am trying to connect my protect smoke alarm to a TP link router model MR6400 v.2. Whatever I do I get error p009 (0.80). I have tried a different router which I borrowed and it works with the same service provider. And apparently the same settings?...

Resolved! Gen 2 Protect - Heads Up feature doesn't work (as designed)

Thinking about buying a Gen 2 Protect because you like the Heads Up feature? Pause that, read this first. I bought a gen 2 protect in Feb 2023. I have a droid, my wife has an iPhone. I have 2 Protects, set up with the help of Nest Support. I get the ...

Apollo606 by • Community Member
  • 8046 Views
  • 24 replies
  • 5 kudos

Nest smart smoke detector

Does this product come in black. I have seen it on the internet but cant see anywhere to purchase it in black

Mghand7 by • Community Member
  • 935 Views
  • 4 replies
  • 0 kudos

Nest Protect Migration Error

I was able to set up my nest but I get an error when I try to migrate my nest account to my google home account. It says “an unexpected error has occurred”. I’ve tried multiple times with nothing working

Nate5 by • Community Member
  • 1113 Views
  • 5 replies
  • 0 kudos

Can’t Switch Nest Protects to New Router

I have 3 wired Nest protects and 2 battery-only nest protects, all 2nd Generation. I recently upgraded to a new router and I’ve set up a 2.4 ghz connection to use for this purpose. I set my iPhone and the 2 battery-only nest protects on a table near ...

Sutra by • Community Member
  • 1212 Views
  • 5 replies
  • 0 kudos

Resolved! Adding Additional Nest Protect Smoke Detectors

I need to add 3 more smoke detectors however the Nest Protect app has nowhere to "add new device". Looking for assistance. I've searched and it's all for a new account and mine is established. Do I need to delete my Nest Protect account and start ove...

Pfunk by • Community Member
  • 3757 Views
  • 4 replies
  • 0 kudos
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