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How do I add Nest Protect that is out of reach?

Prabs
Community Member

So we bought a home a year ago and I can't add one of my nest protects because it is too high on the ceiling (out of reach) for me to scan the barcode.  Is there a way to add the product by long pressing the button if I find a pole or something to reach it?

4 REPLIES 4

MelbaDT
Community Specialist
Community Specialist

Hey Camroonnnn, 

 

Sorry for the delayed response but thanks for reaching out to the Google Nest Community. 

 

I'm afraid that in order to add a Nest Protect to your Nest account through the Nest app, you really need to take it down to scan the QR code or enter the entry key nest to it. I also suggest that you write down the Entry Key for each Protect you install and keep this number in a safe place in case you need to redo the setup in the future, 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — let me know if you still need our help. 

 

Best, 

Melba

Prabs
Community Member

Thanks, I'll just have to find a really long ladder at some point.

MelbaDT
Community Specialist
Community Specialist

Hi Prabs, 

 

You're welcome and I'm sorry for the inconvenience. We'll also take your experience as feedback as we're also open for ways to improve. Keep an eye out on this Community page or follow our social channels for news and updates. 

 

Best, 

Melba