10-19-2021 10:24 AM
My Nest Yale lock is says it jammed but it moves freely when I use the manual knob. I can hear it trying to open or close the deadbolt but it does not move and says it’s jammed. What is causing this problem as it is not jammed and or obstructed and clearly moves freely with manual knob.
10-25-2021 12:10 PM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
10-28-2021 02:58 PM
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
11-01-2021 11:54 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.