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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3516 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 132267 Views
  • 243 replies
  • 11 kudos

Changing existing Protect systems to new owner/ new wi-fi

I recently moved into a home with existing Google Home/ Nest devices. My wired Protect systems are "offline" because of the change in internet and I cannot get my Nest app on my phone to detect or connect to the Protect. I do not know where the issue...

Nest Protect "Low Battery Problems"

Hi @Google Nest Support, since I can't reach you properly via chat, contact form or similar, I hope someone of you is reading this. Because Nest support is otherwise really, really bad. We have been having problems with our 6 Nest Protect for several...

Nest protect won’t connect or factory reset

I initially started getting a low battery beep every minute or so which is how I realized that the nest protect was no longer syncing to the app. Replacing the batteries fixed the beeping issue for two days but I still wasn’t able to add the device a...

Adnila by • Community Member
  • 475 Views
  • 2 replies
  • 0 kudos

Nest Protect failure

Nest Protect v1 keeps giving a light ring error message. After multiple resets, the unit still does not work. I own 3 other units that all work fine. Can you send a replacement coupon or a way to fix?

Resolved! What protocol is Nest Protect using?

The Nest App reports my two protect devices are allocated an ipv4 address from the RFC1918 range I'm using on my private LAN. The App also lists the mac address it is using on WiFi.If I scan my network (a ping sweep) I don't see its IP nor Mac Addres...

Unable to Add Family Member in Nest App (via Google Home App)

I am attempting to add a family member to the Nest app after installing a 2nd generation Nest Protect. The Nest app directs me to add the family member through the Google home app. There are two issues that follow: 1- that family member is already ad...

Resolved! PO14 error on smoke alarms

Im aware that smoke alarms no longer serviced by nest/google. I have 2 that work with wifi connected and one that i took off network and now i cannot get it back on network - seeing PO14 error. WiFi ok for 2 of them according to nest app Question 1 h...

wmbat by • Community Member
  • 424 Views
  • 1 replies
  • 0 kudos

It's listening to my conversation not cool

I noticed a few times having it for the last 2 or 3 years works beautifully no issues butttttttt I was speaking in private in the kitchen and bam ..my feeds and any even online suggestions were coming up about what I spoke about ...that for me is not...

Misleading Lifespan Claims for Nest Protect

Hi Google Community,I recently purchased two Nest Protects from Best Buy, expecting the advertised 10-year lifespan for the carbon monoxide sensor. However, the units were manufactured in 2022, leaving me with only 7 years of use.I contacted Google S...

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