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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 44926 Views
  • 218 replies
  • 7 kudos

Google Nest smoke alarm annoying message

We have had 2 Google Nest smoke alarms for at least a couple of years with no problems. A couple of months ago, the one downstairs started speaking “device number one is not communicating.” It does this every other day at 5:50 AM. Repeats the message...

DianeSL by • Community Member
  • 233 Views
  • 3 replies
  • 0 kudos

Nest Protect Illuminates In The Middle Of The Night

It’s been happening for over 2 years now. Normally the illuminate function works just fine when we walk by at night. No issues there. But the past couple of years it will randomly illuminate in the middle of the night like around 3, 3:30am. Random ti...

Deeeenice by • Community Member
  • 333 Views
  • 5 replies
  • 0 kudos

Log into Nest Protect Smoke Detectors via USB

Hello all,I am trying to log into to obtain the network name and entry keys as the labels have been damaged and can't use the QR code, nor can I read the entry keys etc... I have tried this solution but it does not work:1. Plug USB into back of Nest ...

RaphaelF1 by • Community Member
  • 627 Views
  • 9 replies
  • 1 kudos

Nest protect mounting plate replacement

I had work done in my home and the contractor lost the mounting plate for my carbon monoxide detector. I need a replacement. Any help would be appreciated.

Decker by • Community Member
  • 325 Views
  • 5 replies
  • 0 kudos

Not possible to factory reset

Hi,i got an email from Google informing that one of my Nest protector failed updating to the latest release (3.4.1rc1). I followed the instructions provided (1st getting the device closer to the router, 2nd run a network check, 3rd factory reset). As...

MikaCH by • Community Member
  • 335 Views
  • 4 replies
  • 0 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

Jay19 by • Community Member
  • 360 Views
  • 7 replies
  • 1 kudos

Nest Protect 2nd gen.

After about 20 hours of trying everything , I've decided this is my last hope. I bought 3 nest protect (battery only), I can get one to connect, the other 2 always fail. Varies error codes-p013(4.7)-p018(0.65)-p021(6021)-p024(4.7)-p030. I split my wi...

SRL88 by • Community Member
  • 1062 Views
  • 18 replies
  • 1 kudos

Help with nest smoke alarm

Hello, I recently purchased a nest protect smoke/co alarm. I set it up in the nest app and all seemed well. I then thought about how I can share the device and notifications with my fiancé. Upon researching it seemed i needed to download the Google h...

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