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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3777 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 141002 Views
  • 243 replies
  • 11 kudos

Power

Is says that the power is out when it is not out. Even when there’s new batteries and is plugged into the wall?

Randall by • Community Member
  • 968 Views
  • 3 replies
  • 0 kudos

Nest protect smoke detector

I need the wired back plate for the nest Google smoke detector.. how do I order 2 of them. I installed my old ones over an existing electrical box. And when I opened my battery operated I was surprised to see a different and non compatible backplate....

Benn1708 by • Community Member
  • 910 Views
  • 3 replies
  • 0 kudos

Nest display shows incorrect time

My nest display has started to show an incorrect time which is 30 minutes behind the actual time it should be. When asking Google what the time is it states the correct time however the display shows the incorrect time. I have tried restarting the de...

Nest will not let me to connect to my Google Hub

Hello, new to this product. I have been using Google Home to control smart lighting and power for some years, but have just bought a Google hub (2nd gen). I managed to set up new rooms, and migrate all my old devices onto it, that works fine. I then ...

AlanG52 by • Community Member
  • 1904 Views
  • 8 replies
  • 2 kudos

When will Nest Protect be available in the SDP API

Hi, When can we expect SDP API support for Nest Protect? This is causing allot of frustration with the smart home communities who have very expensive devices that no longer integrate with anything since Google migrated users from works with Nest APIs...

Communication between devices in different Homes

One of the great features of Nest Protect 2 is when an alarm occurs it communicates with the Nest Thermostat to tell it to shut down. I have two Nest Thermostats on Home 1 on my Nest app. I recently added 6 Nest Protect 2s, but in order to get them c...

KEDavis by • Community Member
  • 1230 Views
  • 2 replies
  • 0 kudos

Nest alarm triggered

Hi all,I’m still shaking over this, anyone have an idea of what could have caused it to happen. Early this morning my Nest Protect smoke/carbon monoxide alarm started alerting to smoke in the bedroom and was warning it was about to start and it would...

Dez3000 by • Community Member
  • 1908 Views
  • 5 replies
  • 0 kudos

Nest Protect - alarm sounding but nothing in app

Hi All. I just had electricians replace 7 First Alert wired smoke detectors with Nest Protect units today, and now one of the units is sounding an alarm. It goes off twice and then stops. It has done this about 4 times but not in any pattern that I c...

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