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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3896 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 143797 Views
  • 243 replies
  • 11 kudos

Cannot connect Protect to wifi

I got a new router and my 2 protects won't connect. I deleted them from my app and they will not connect even through new setup. My Thermostat connects fine.

none1 by • Community Member
  • 2812 Views
  • 7 replies
  • 0 kudos

Nest protect wiring

So I recently moved and forget to bring the wiring needed to hardwire the nest protect. Where can I purchase the wiring needed to get the units hardwired again? Thank you!

DH1234 by • Community Member
  • 2006 Views
  • 3 replies
  • 0 kudos

Nest Protect Backplate

where can I purchase a backplate for a 2nd generation wired Protect. So home renovation went a little to far. The plate was destroyed and I cannot seem to find a replacement. Please help.

Tmyers367 by • Community Member
  • 2794 Views
  • 7 replies
  • 0 kudos

Mounting bracket too small on battery version of nest protect

I am mounting the battery powered version of Nest Protect Gen 2 and the mounting plate does not line up with the screw holes I have. I believe the wired version has a mounting bracket that would work. How can I get a new mounting bracket?

zain by • Community Member
  • 1162 Views
  • 4 replies
  • 0 kudos

Need to set up Nest protect without 6-digit code or QR code.

Please help if possible! I just got my Nest Protect 2nd generation back from my son and the plastic battery cover is missing. The device was malfunctioning but I fixed it (that's another story). Anyway, I'd like to test it for a few days in my house ...

suzygs by • Community Member
  • 6910 Views
  • 4 replies
  • 1 kudos

Variety of Errors while installing a Nest Protect, P018, P030 and P014

Hello all,I have a Nest Thermostat currently working on my network and two Nest Protects that used to work but now these two devices have dropped off my network and I'm unable to connect. I have a CenturyLink C4000XG modem and router; it is a proprie...

kambiz by • Community Member
  • 2381 Views
  • 4 replies
  • 1 kudos

Alarms not sounding on all Nest Protects

My home has 7 Nest Protects. I recently tried a "real-world" test using a blown out match to create smoke at one of the Protects. The Protect detected the smoke and sounded the alarm (an actual "emergency" alarm--not a "heads up"). However, the alarm...

SteveD by • Community Member
  • 11597 Views
  • 22 replies
  • 3 kudos

Device connected but nest app showing offline

Hi,I purchased my first nest product today (wired protect - gen2) so no experience with these devices. I installed the nest app, logged in via google and proceeded to setup the device. All seemed to go well with the device connected to my wifi networ...

liddell587 by • Community Member
  • 1569 Views
  • 3 replies
  • 0 kudos
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