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Nest app won’t login to control thermostat

Paigeellen1996
Community Member

4E6923D3-86FC-40D6-B3EF-90841ED149D4.png

 this has been happening the last 3 months, can’t get into it to sort out our thermostat when we’re not home. It’s really annoying and frankley not helpful. I’ve deleted the app and re downloaded it and still won’t let me in. Keep coming up with this message every time. 

hope someone can help 

1 REPLY 1

MelbaDT
Community Specialist
Community Specialist

Hey Paigeellen1996, 

 

Sorry for the delayed response but thanks for posting and for the screenshot. I want to dig deeper into this. 

 

Were there changes or updates made on your phone where your Nest app is installed prior to getting this message? What is the make and model of your phone including the Android or iOS version of it? Also, have to tried logging into the Nest app using another mobile device or a computer's browser at https://bit.ly/3gW4i8w?

 

Best, 

Melba