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Nest history older than 30 days

Paola
Community Member

How can I pull video footage that is older than 30 days? I need footage from 40 days ago. Does Anyone knows? 

5 REPLIES 5

arangela
Community Member

I need help to the same question - its for an investigation. I've been bounced around the google help call centers for a week now with no assistance - just promisses of call-backs. 

DamnNO91
Community Member

I need assistance with the same. Anyone found an answer? Cheers

LuisSosa48
Community Member

 need assistnt with older videos for an investigation also and I cant find the way (?) 

EmersonB
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest Aware subscription do you have? All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days. Hit this link for more information and let us know if you have more questions in mind.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

  

Regards,

Emerson