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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 2096 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 124940 Views
  • 243 replies
  • 11 kudos

Video History Gone

I have nest aware plus. Somehow, all of my video history was deleted from one camera. I want to retrieve the videos and or see who/which account deleted the history.

Same mounting unit for different Nest Protects?

The first generation Nest Protects that came with our new house are dying/expiring. If we buy the latest versions to replace them, are they the same shape and use the same mounting plate as the first generation? It would be great or not have to insta...

AMB64 by • Community Member
  • 845 Views
  • 2 replies
  • 0 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

TripleA64 by • Community Member
  • 6482 Views
  • 7 replies
  • 5 kudos

Setup Nest Protect in multi unit building with common space

Hi, Can the nest protect be setup in a multi unit building? The current setup triggers the smoke alarms in the individual units when a common unit detect an alarm, but the smoke alarms in the individual unit do not trigger the common or smoke alarm i...

GF by • Community Member
  • 1468 Views
  • 2 replies
  • 0 kudos

Water damages camera

We called in made report that the camera was water damaged and you couldn’t see view we were promised a email so send old unit back and they would send new unit till this day we are still waiting on email to start the exchange process sincerely,Debor...

Nest protect

Hi AllI NEED HELP!!!!!!!Im trying to connect my Nest Protect smoke alarms to my WiFi with absolutely no luck!The Nest app recognises the protect and connects, this leads to the device finding my WiFi (which is a 2.4Ghz connection) and it asks for the...

Helphelp by • Community Member
  • 1027 Views
  • 2 replies
  • 0 kudos

Neat replacement date - from installation or manufacture

Hi all,Thinking of pre-buying a couple Nest smoke alarms for my next home (moving next year). I read somewhere that the 10 year life span actually starts ticking away from the date it’s made, with people saying it’s important to check the replacement...

Nest Protect 120 v ac connector.

I got 3 nest protect wired version smoke and CO detectors from my brother. I need to get 120 v ac adapter to be able to connect those in my house. I was unable to find the connectors in online search. Where can I get those?

Paragwk by • Community Member
  • 855 Views
  • 2 replies
  • 0 kudos
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