12-04-2022 11:34 AM
Hey all, looking for a Google rep that can hopefully point me in the right direction.
I need a replacement backplate for a 2nd gen Nest protect. I live in Western Canada, and I've purchased a decent amount from the Google store and I thought (wrongly) I was fluent with where things are but replacement parts.... that section eludes me.
If anyone can be of assistance, it would be greatly appreciated!
12-04-2022 05:01 PM
Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
Looking forward to your response.
12-04-2022 11:01 PM
I just responded to the form. Thanks for the fast response!
12-05-2022 02:12 PM
Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.