01-11-2022 12:05 PM
Hi, I have tried all of the steps I can find on line. But these smoke detectors will not send me any notifications. The devices are connected to the WiFi, I can run a test from my phone and they will activate. However I tested the alarm with some smoke snd whilst they sounded the alarm I did not receive any notifications. Any ideas?
01-11-2022 10:25 PM
Hi Zeek,
Thanks for posting and I'm sorry to hear about your Nest Protect not sending any notifications to your phone. I want to take a closer look into this. A few questions — were there recent changes made on the setup of your Nest Protect or phone recently? Are you unable to receive these notifications on a specific phone only or does it happen to any mobile devices where a Nest app is installed? Also, could you provide a rundown of all the steps that you've tried just to cover all the bases?
I'll look forward to your response.
Best,
Melba
01-13-2022 10:38 PM
Hey there,
Just checking back in — feel free to reply back if you still need help.
Cheers,
Melba
01-17-2022 12:00 PM
Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
01-18-2022 01:30 PM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake