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Nest protect sensor failure hundreds of times a day

MaSheen3000
Community Member

Screenshot_20230615_093728_Nest.jpg

If you're able to see this clearly you can note that it fails in recovers hundreds of times a day and never throws a major error through the app... Any thoughts?

BTW, it has done this since new.

Thx! 

 

8 REPLIES 8

EdmondB
Community Specialist
Community Specialist

Hello MaSheen3000,
 

Thanks for posting here in the Community. I’m sorry to hear you’re having trouble with this.No worries, we'll check this out. Have you tried doing a Safety Checkup? Check out this link to learn about Safety Checkup.

Let me know if you have more questions.
 

Thanks,
EdmondB

Hi Edmond. 

Yes, I've preformed a safety check, reset, and checked to make sure there is no debris. 

Thx,

Aaron 

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for stopping by, EdmondB. 

 

@MaSheen3000, don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

 

Best,

Zoe

Markjosephp
Community Specialist
Community Specialist

Hi MaSheen3000,

 

I'm checking back in — how's it going? Have you managed to fill out the form? Let us know so we can assist you right away.

 

Regards,
Mark

Hello MaSheen3000,

 

I wanted to see if you were able to submit the form. Let us know so we can assist you right away.

 

Thanks,
Mark

Dan_A
Community Specialist
Community Specialist

Hey there MaSheen3000,

 

I'd like to bump in here and make sure that you’ve seen our response. Please let us know if you have any other questions or concerns, as I will be locking this thread within 24 hours.

 

Cheers,

Dan

Form submitted 

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

Best regards,

Dan