I have been through all the things that other people on this have suggested. Restarted router, restarted phone, reset protect, turned off mobile data on phone, tried with husbands apple as well as my android. I have also deleted my thermostat and 2 cameras from my net app and its still will not connect. (And that's a massive ball ache to re add everything now).
Really really unhappy. These aren't cheap and I bought 2. Expensive looking bricks at the moment. I am adding through the nest app as Google home told me to. Only thing I haven't done is delete every single Google mini and hub from my account because I can't face the disappointment of it still not working then me having to add everything back in. Shouldn't have to do that. There should be an option to add without using another nest product to assist - because clearly that doesn't work.
What do I do now?
So I have now deleted every Google device from my home and its STILL says product assisting and will not connect. I am at the end of my rope. How can any products be assisting if I have removed them from my home. I have also switched off power to them. I could cry.
Is anyone out there able to help please?
I'm sorry to hear about your experience on your Nest Protect. I know you did a lot of troubleshooting to resolve this issue. There are still some steps that you can do to pair your Nest Protect back to the Nest App. Also don’t forget that the Nest Protect can only connect to the 2.4Ghz bandwidth of the internet.
Give these steps a try:
Keep me posted.