08-27-2022 10:19 AM - edited 08-27-2022 10:21 AM
Sensor failed - product is only 1 year old - tried to submit warranty claim but claim page has a bug that keeps erroring out - any suggestions on getting support?
Page error: "Refresh this page and try again. Sorry, there was a problem with the form. Customer ineligible: go/es-errors#DEFAULT_INELIGIBLE, Escalation event id: 5E73C41C7BD8D.994D29C.BB0E593B"
10-28-2022 07:16 PM
Hey BG4,
I'm sorry for the delay and trouble. Let's check — could you fill out this form and let us know once you're done?
Thanks,
Archie
11-02-2022 03:21 PM
Hey there,
It's us again. Were you able to fill out the form?
Thanks,
Archie
11-03-2022 03:28 PM
11-08-2022 04:42 PM
Hey BG4,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie