Next Protect Sensor Failed

[BG4]

Sensor failed - product is only 1 year old - tried to submit warranty claim but claim page has a bug that keeps erroring out - any suggestions on getting support?

Page error: "Refresh this page and try again. Sorry, there was a problem with the form. Customer ineligible: go/es-errors#DEFAULT_INELIGIBLE, Escalation event id: 5E73C41C7BD8D.994D29C.BB0E593B"

[aatienza]

Hey BG4,

I'm sorry for the delay and trouble. Let's check — could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[aatienza]

Hey BG4,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie