Nest setup

[ToddMcc]

Having troubles with Nest smoke alarm.  The QR code is destroyed and there isn't a key code. Is there another way to set it up  ?

 

[GarrettDS]

Hey there ToddMcc,

Sorry to see that the QR code on your Nest Protect is destroyed, but I'm happy to hop in here to help. 

If your phone can’t scan the QR code, you can manually type in the key or serial number.

1. Tap Continue without scanning at the bottom of the QR code scanning screen. Then type in your product’s entry key or serial number.
2. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product.

Tip: If you have a hard time reading your Nest product’s entry key or serial number, take a picture with your phone’s camera. Then open the picture in your photo app and zoom in.

Please let us know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Jake]

Hey all,

It's been a few days since the last reply. I am going to lock the thread at this time and if you have any questions, please feel free to create a new post. 

Best regards,

Jake