Nest smoke detectors false alarms

[Brinbury]

We've had 9 of the Nest Gen 2 detectors for 2.5 years. 

Last month one started experiencing a constant cycle of false alarms. It would set off all the others every three minutes if it any power.

I did a full clean with compressed air: no change. I dismantled it to check the sensor chamber and reassembled it: still no change. I tried it a week later: no change, still an immediate alarm state. 

It was 1 of 4 in a ten foot radius so I felt ok leaving it disconnected while we considered how to replace it. 

Today another began experiencing the same behavior: a constant cycle of false alarms. We can't have constant alarms but replacing all of these extremely expensive detectors after less than three years is quite frustrating. Is there any support for these? 

The other posts I've read here do not bring me hope.

[cifuentesj]

Hi @Brinbury,

Thank you for your timely post and the comprehensive information you've provided. I understand that you have 9 Nest Protects, and you are encountering some constant cycle of false alarms. and I appreciate the troubleshooting steps you've already taken. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

[lilyava]

Thank you for your timely post and the comprehensive information you've provided. I understand that you have 9 Nest Protects, and you are encountering some constant cycle of false alarms. and I appreciate the troubleshooting steps you've already taken. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

[cifuentesj]

Hello @Brinbury, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help

Please keep me posted.

Warm regards,

Jeremy.

[DannyBa]

I have the same problem. 14 months old. Did I you get any answers or know where to buy a replacement?