04-25-2022 10:44 AM
Hello. I have tried several times to reset my password to my Nest including linking it to my Google account. I have tried every email address that I have and checked all my spam/junk boxes and I have nothing. Is there any fix for this? My Nest is still linked to my phone as well.
04-29-2022 10:01 PM
Hey rafferty8590,
Sorry to hear about this but thanks for reaching out. Let's dig deeper into this.
A few questions — what Google/Nest device do you have? Are you signing into your Nest app using a migrated Google account or a non-migrated Nest email address? Also, does your Nest account end in @Gmail.com domain?
Best,
Melba
05-12-2022 09:39 PM
Hey there,
I know it's been a while but I wanted to check back in if you still need our help here.
Best,
Melba
05-13-2022 06:35 AM
thank you for asking. No I still have not been able to get in touch with my nest protect unfortunately. I don’t know what the problem is. I actually bought another one but I haven’t set it up yet and hope to have better luck communicating with this one, and then possibly communicating with the older one. It’s very frustrating. I used to get reports every month from the older one and I don’t get those anymore so I don’t know what happened to it. I tested it manually and it works. Thank you very much, rafferty8590
08-12-2022 07:12 PM
I’m not able to sign in to my account either and I’m not receiving the reset email. Any ideas? It’s not linked to a google account.
08-24-2022 11:59 AM
I'm having the same problem
10-17-2022 12:53 PM
Same here rest password no emails arrived checked spam nothing been trying for days now
10-21-2022 12:36 PM
HI Mike20225,
I'm sorry to hear that you're also having an issue resetting your Nest account password. I'd be happy to take a look into this for you.
Please try these steps:
Let me know if that helps.
Thanks,
Mark
12-17-2022 03:44 PM
Does not help. Cannot get a verification email to either gmail.com or sbcglobal.net email accounts.
Nothing ever shows up and nothing in the other folders.
I have read where many many people have the same problem and not any have acknowledged a solution.
I must have a 1st Gen NEST thermostat as there is no QR code or any key code to be seen on the back of the unit.
I cannot access the NEST via the Android app anymore.
12-22-2022 11:16 AM
Hello there,
I'm sorry for the trouble this may have caused you — let's sort this out.
Please fill out this form and let me know once you're done, so we can investigate further.
Thanks,
Mark
12-25-2022 11:19 AM
Hello Rosiesdad,
I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.
Regards,
Mark
12-28-2022 01:17 PM
Hey there,
I wanted to see if you submitted the form. Please let me know if you are still having any trouble from here.
Regards,
Mark
12-31-2022 05:28 PM
Hi there,
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks for the help here, Mark.
Best,
JT