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P014 error when trying to install a Nest Protect

MRV
Community Member

I’m adding a Nest Protect to my existing network of Nest devices and I get an error while adding the new product that the app is having trouble connecting to the assisting Nest Product (a thermostat). The error is P014(0.80). Wifi is up, the Nest app and thermostat are both connected to the same network, I’ve reset the thermostat and the router, tried to add the new product on two different devices, the nest app is up to date, etc. Nothing I’ve tried has worked. Any advice on next step?

7 REPLIES 7

MoNaim
Community Member

Did you figure this out? I’m about to return the protects. 

MRV
Community Member

I ended up setting up a second instance of my home and added them as new products without having to use an assisting nest product. No problems adding them in that way.

law980
Community Member

I had the same issue. Nest devices stays showed a green light and when I tried to connect a new protect device it got hung up trying to connect to an existing device. 

I deleted the two protect devices that I had installed, then reinstalled everything from scratch and it worked fine. Took me two hours to figure that out but it’s working fine now. 

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Sorry for the delayed response here but thanks for sharing what you did to have your concern resolved MRV and law980. We're glad to hear that you've got your Nest Protect devices working as they should. 

 

MoNaim, I know it's been a while but I wanted to check if you're able to set up your device successfully. Let us know if you still need help.

 

Best, 

Melba

MoNaim
Community Member

I appreciate the responses but after multiple hours on the phone with support they kept mentioning that it was a bug and there was no fix at the immediate time. I end up returning all six of the end points I had. 

MelbaDT
Community Specialist
Community Specialist

Hey MoNaim, 

 

I understand and I'm sorry to hear about your support experience. Should you want to give our Google Nest devices another try in the future, you know where to find us. 

 

Cheers, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba