Power connector

[Alun]

Hi, I have moved house and left the power connector in the old house. Is it a 2 port molex? Where can I order a new one? Otherwise it's a trip to the hardware store.

Many thanks

[Laffer]

I have this problem too except my connector seems to be faulty (swapped with my other nest protect gen 2 mains connectror and everything works fine) and need to get a replacement, where can I get a replacement?

[Alun]

So far I think I have found this: https://uk.rs-online.com/web/p/wire-housings-plugs/7121491P

It looks similar.. I live near one of their centres so I'm going down to see if it fits! Would be great if Google/Nest just let us order it though!

[zoeuvre]

Hi folks, 

Thanks for posting here. Are you referring to the 120V AC connector for your Nest Protects? Let me know, so I can look it up here and see how I can continue to help. 

Best,

Zoe 

[Alun]

Hi Zoe, yes I think so, it's the two cable connector that fits into the nest to provide AC power. Wasn't sure of the voltage but there is only one power connector so I assume it must be 120v. Thank you

[zoeuvre]

Hi Alun, 

Thanks for getting back to us. We'd like to further check on this. Could you fill out this form and let me know once you're done? This form is only meant for you to use, so let me know once you’re done.

Regards,

Zoe 

[Alun]

Thank you Zoe, done!

Alun

[zoeuvre]

Hi there Alun,

Thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe 

[Alun]

Hi Zoe, how long should I expect to wait to be contacted?

Many thanks

Alun

[Laffer]

Hi Zoe,

I am in the UK, so the voltage here is typically 230 - 240V AC.  In the Net Protect User guide it is described as "230V AC cable connector", that is on page 3.  The guide I am referring to is here : https://nest.com/support/images/misc-assets/Nest-Protect-(Wired-230V)-User-s-Guide-UK.pdf

Many thanks.

[zoeuvre]

Hi Laffer, 

Thanks for letting us know. Kindly fill out this form also and let me know once you're done. 

Best regards,

Zoe 

[zoeuvre]

Hi there Laffer, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

All the best,

Zoe

[Laffer]

Hi Zoe,

Same as Alun, when am I likely to be contacted?

Many thanks.

[Jenelyn_O]

Hi everyone, 

Chiming in — we don't have a specific time frame to give, but our support team will surely get in touch with you, as soon as they review your case. 

I appreciate the input, Zoe.

Kind regards,

Jenelyn