Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

QR Code/numbers rubbed off. I moved and have a new router. I still have my original box and receipt.

Community Member

QR Code/numbers rubbed off. I moved and have a new router. I still have my original box and receipt. How can I connect my camera with out the codes on the back?



Platinum Product Expert
Platinum Product Expert

If the QR code or setup code is no longer readable:

  1. Plug a micro-USB cable into the back of Nest Protect, and connect it to a computer.
  2. Press and hold the button on Nest Protect until you hear it say "Checking the network, just a moment”.
  3. You should now see Nest Protect appear as an attached drive on your computer.
  4. Find the file with the “.pli” extension and open it with Notepad.
  5. Look for the line <key>PairingCode</key><string>XXXXXX</string>.
  6. Write down the 6 digit code.

You can now disconnect the micro-USB cable and use the 6 digit setup code during setup.

Community Specialist
Community Specialist

Hello KellySommeling,


I’m sorry for the trouble this has caused you. Let me help you out. If both the QR code and Entry Key are already erased for 1st generation Nest cameras, you can still set them up using a Windows computer. Make sure you remove the camera from the Nest app before connecting it to a computer. Check out this link to set up your camera on a computer.


Let me know if that helps.




Community Specialist
Community Specialist

Hello everybody,


@KellySommeling, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that Edmond has shared? In case you have an update, you know where to find us.


I appreciate the help, davidking and Edmond.




Community Specialist
Community Specialist

Hi KellySommeling,


I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.


I appreciate the help, @David_K, Edmond, and Emerson.