I have 4 nest protects. All of a sudden they all disconnected from my app and i wasnt able to connect them back. So the website tip says to remove them altogether and then add them back. Now i am unable to add them back. Its become incredibly frustrating. Ive even chatted with support but to no avail they still are not working. Can anyone please point me in the right direction? Right now it seems that all i bought was paperweights.
Same problem here with my 2nd gen Nest Protect carbon monoxide / smoke detector.
Using one of my disconnected-from-WiFi Google Nest Protect devices:
Besides the factory reset on the Nest Protect device:
Unfortunately, none of those maneuvers proved successful.
I know that Google Pixel smartphones have had "issues" with setting up certain other smart devices.
I'm sorry to hear about your experience on your Nest Protect. When setting up multiple Nest Protects, they should be beside each other and placed on the table near the Wifi router. After resetting all of them to the factory default, while pairing they should have blue light pulsing indicating that it's ready to be set up. To know more about this, just hit this link.
Keep me posted.
Hi Emerson Ebedia,
When I factory reset two of the upstairs Nest Protect devices and reinstalled them, I was near an upstairs satellite router of my Netgear Orbi WiFi network. However, as I pointed out in my OP, that did not work, either using the installation code or the QR code.
So, on a hunch, I did another factory reset of the Nest Protect devices and brought them downstairs, where I did the setup protocol next to the main Orbi mesh WiFi router. That worked!
So, while it is not mentioned in the Google Nest Protect setup instructions that setup near a satellite mesh WiFi device may not work, I suspect that, at least for some mesh WiFi systems, you need to do the setup next to the main mesh WiFi router, rather than adjacent to a mesh satellite WiFi device.
By the way, while I had to do the reset next to my main Orbi mesh router of at least three of the Nest Protect devices that had gone offline, once those devices were back online, the other four offline Nest Protect devices came back online spontaneously, without a need for a factory reset!
Incidentally, while I had written down the installation codes for each of my 12 Nest Protect devices, the codes did not work for my reinstallation. But that may be because, for convenience, I first tried using those codes upstairs with the Nest Protect devices still on the ceiling, which is located close to the satellite mesh router. However, since I had to remove the Nest Protect devices from the upstairs ceiling anyway in order to bring them downstairs to be adjacent to the main Orbi mesh router, I just used my Pixel 7 phone to image the QR code on back of the Nest Protect devices, which did work.
We're glad to hear that and thanks for getting back to us. Good thing that it's working now. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.