Hi Belleperfect,
I’m sorry for the delay and for the trouble with your Nest Guard here. Let’s sort this out — a few questions: is your Nest Guard still added to your Nest app? What’s the status light of the device? Also, is it plugged into a wall outlet? Try to reset your device to its default settings first.
Here’s how:
- If the Guard is added to your account, remove it from your account in the Nest app.
- Set Nest Secure to Off
with Nest Guard’s keypad, or the alarm may sound.
- Press and hold the 2 button on Guard’s keypad. Do not release the button while Guard goes through a software version and check. When Guard says, “Release to erase all settings,” let go of the button.
- Guard will speak again and say, “Erasing all settings and returning to factory defaults in five seconds. Press any button to cancel.”
- The light ring should turn yellow and begin a 5-second countdown.
- After a successful reset, re add it back to the Nest app.
Let me know how it goes.
Thanks,
JT
