Sensor failure

[piratka_drogowa]

I have a nest protect produced 2/5/2020

Today I got sensor failing issue. 

Serial Number is 06AA01AC182000RX

Vacuum cleaning and cleaning as mentioned in manual does not help. Restart does not help. Change of batteries does not help. 

This should be a warranty case??

Please help asap!!

 

[MatthewM]

Hi Piratka,

Photoelectric alarms are very sensitive to dust. This is because they use a light source that will reflect/interrupt light and cause an alarm state when a particle of combustion enters the chamber. The smoke alarm can't really tell the difference between a particle of combustion and dust, so when dust enters the chambers and doesn't leave, the device will always be in the alarm state. That is why using compressed air to force dust out of the chamber (1st gen only) is so effective. 

If you followed the directions on this page to no avail, you will need to get into contact with Nest support to see if they can help you. 

Here's hoping!

Thanks,

Matthew M

Product Expert Alumni

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[Jake]

Hey piratka_drogowa,

I wanted to check in and see if you managed to see MatthewM's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
 

Thank you so much MatthewM for the helpful reply.

Best regards,
Jake

[MelbaDT]

Hey there, 

Checking back in should you have further questions here. Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba