cancel
Showing results for 
Search instead for 
Did you mean: 

Smoke Detector won't clear alarm

mickthompson83
Community Member

Hi

I have 3 battery powered Protector smoke detectors in my home.

Last month when getting my boiler replaced, the plumber generated alot of dust which set the alarm off.

As a result, I had to take the batteries out of the alarm until work was complete.

However, since then, when ever I put the batteries back in (and even just via the app) it's telling me there is smoke in the kitchen.

I've tried to silence the notification on the app but it won't go away.

I ended up removing the protector from the Nest app.

I tried setting it up today again and still the hardware is telling me there's smoke in the kitchen and the app won't let me silence the message.

Is it possible there's just too much dust in the device or is there a way I can get it working again?

Thanks in advance  

Mick

8 REPLIES 8

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

It sounds like the detectors have been contaminated by the dust generated by the plumber's work. Sometimes you can clean the dust out by using canned air or something similar. The only way that I have seen it successfully done is by taking the Protect apart, which isn't recommended.

Jeran
Community Specialist
Community Specialist

Hey there mickthompson83,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, Patrick_Caezza!

Best regards,
Jeran
 

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

JohnFlorence
Community Member

I have the same issue. Even with the batteries out, the app keeps sending alerts.

aatienza
Community Specialist
Community Specialist

Hey JohnFlorence,

I'm sorry for the delay. Could you tell us the exact message you're getting? Also, try to run a Safety Checkup and let us know how it goes.

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie