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Solved: Eero Connection to 2nd gen Nest Protect Fails

jsr84
Community Member

Moderator edit: Subject updated for clarity and findability.

Yesterday I accidentally deleted my Google account and with it all of my cameras, thermostats and Protects. In the past I have never had an issue with a Google product and connections. Reinstalling the devices this time was different. I started with my Protects. (first mistake).  I was successful installing the first Protect but the next attempt install failed over and over.  I did ALL of the troubleshooting tips I could find.  No success.  Immediately I blamed Eero Network.  IT WAS NOT EERO!  I did disconnect (temporarily) my Echo Dots and an extra Eero AP. My issue was solved when I restarted my install and installed the Nest Thermostat, then older model Nest camera.  I then added the first protect and it installed and so did the other 2 Protects. The Protects were the issue for in my opinion. Once I added the other devices the communication between them was a success. I hope my post is of some help.

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hey jsr84,

 

Thanks for sharing your experience in resolving your concern. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us or visit the Nest Help Center.

 

All the best,

Lance