09-03-2022 09:34 AM - edited 09-03-2022 09:37 AM
Trying to file a warranty claim on a Nest Smoke/CO detector that is 3 months old. The warranty form does not work correctly on the phone or laptop.
09-04-2022 12:41 PM
The warranty form for the camera's is't working either.
11-19-2022 04:45 AM
Having same issue here for Camera
09-06-2022 09:21 PM
Same problem here. the g.co/warrantyclaim form does not work.
10-07-2022 11:57 AM
Hey folks,
I'm sorry for the delay and trouble. Let's see what we can do — could you fill out this form and let us know once you're done?
Thanks,
Archie
10-07-2022 02:29 PM
I tried filling out the form again. It says “Refresh the page and try again” no matter how may times I have attempted to do just that.
10-11-2022 01:22 PM
10-15-2022 09:01 AM
Hey TommieD,
It's us again. Were you able to fill out the form?
Thanks,
Archie
10-15-2022 09:53 AM
Hello Archie,
I have already chatted with a representative. Because it is 3 months out of warranty they can't do anything for me.
Greetings,
Tom
10-17-2022 03:57 PM
The warranty form is still inoperable and only indicates that something went wrong and to "refresh" the page to try again. Very simple form that has not worked for almost a half a year. This is something I could have coded in high school.
10-17-2022 06:00 PM
If it does not work, they don’t have to fulfill their warranty commitments. All due to “Technical Difficulties “
11-03-2022 03:05 PM
Hey folks,
@TommieD, we're sorry to hear that. Let us know if you have other questions.
@KeithSwanson, could you try using a different phone or computer to access the form to see if that helps?
@econner, our team sent you an email — have you received it?
Thanks,
Archie
11-08-2022 05:35 PM
Hey everyone,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
11-08-2022 06:03 PM
I do. I had someone email me and ask for the receipt for and s/n of my unit. It’s been silent since then. That was almost 1 month ago.
Obviously that email is as operational as your warranty form
11-11-2022 12:01 PM
Hi folks,
@econner I've checked your case and I saw that they emailed you and wanted to get the serial no. and receipt of your Nest Protect. You may reply to them and provide the information they're asking to help you.
@KeithSwanson I'm sorry to hear if your Nest Thermostat has a W5 error. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
@allimagater may I know what seems to be the problem of your Nest Protect?
Keeps us posted.
Regards,
Emerson
11-11-2022 12:48 PM
Please let me repeat yet again.
I DID respond to them. I haven’t heard back since then. That was almost 1 month ago.
11-15-2022 12:35 PM
Hi econner,
I appreciate you getting back to us. Can you share with us the case ID to make sure that we're checking the same case.
Looking forward to your response.
Best,
Emerson
11-15-2022 03:34 PM
3-7812000033553
11-15-2022 07:11 PM
Hey econner,
I've checked the case ID you've provided and found out that we haven't received any response from you. Could you send it again and let us know here so we can follow up with our team?
Thanks,
Archie
11-16-2022 02:45 PM
Hey all,
I’m sorry to hear about your experience. Please also fill out the form here, so we can further assist you.
I appreciate your help here, Archie and Emerson.
Thanks,
JT
11-29-2022 06:42 PM
Hey folks,
Uladzie and EmilyW07, I’m sorry for the delay and trouble here. You can fill out the form I shared above or you can fill it out here.
JD9631, can you tell us more about what's happening with your camera?
Best,
JT
12-02-2022 07:34 PM
Hi everyone,
It's us again. Were you able to fill out the form?
Thanks,
Archie
12-04-2022 06:28 AM
Nope - can someone please share a link to a functional warranty form?!
12-05-2022 07:10 AM
You do realize that the issue is affecting every single user (aka, million of users l, and giving a way to file the form only to those who were able to find this chat is ... wrong?
11-08-2022 08:13 PM
Hi Archie,
My device is now displaying a "W5" error and will not connect to my network. So I'm not sure what I will do with the "Smart Thermometer"
Keith
11-11-2022 09:12 AM
I'm having the same issue and the Warranty form is still not working.
Please advise?
11-16-2022 11:07 AM
Hello, I am having the same issue. I have been unable to submit the form. Not on a different browser, not on a different device, not in a house or with a mouse. Not with a fox or in a box.
Please help.
11-19-2022 09:43 AM
Same here. Doesn't work on either browser/either device, and my nest wi-Fi warranty is expiring tomorrow! @aatienza
Pls contact me asap via email, thank you!
11-23-2022 05:16 AM
Receiving the same error message as those above - have a defective doorbell we need replaced. Help with submitting the form would be greatly appreciated!
12-03-2022 11:35 AM
Same issue today The warranty form isn't working. I get the same error message as everybod else:
12-07-2022 07:46 AM
Hey all - I had success speaking with an agent and dealing with my warranty issue following this link - https://support.google.com/googlenest/gethelp
Hope this brings you more success than the linked form that never works!