We've identified an issue with your new Nest Thermostat and its ability to draw power from your heat

[ColbyQ14]

I recently received a message from google telling me they sensed my nest thermostat is not working in some way and to “call” customer service for a free replacement .  But no number was given.  I cannot get through or get any help online either.  

please tell me next steps to act in this issue raised  by google.  

[Lance_L]

Hey ColbyQ14,

I’m sorry to hear that you’re having trouble with the Nest Thermostat. I’d be happy to help you with this. 

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hi ColbyQ14,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[EdmondB]

Hi ColbyQ14, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Best,
Edmond