attempting to install never used nest protect (manufactured 2014)

[hmaes]

Is it still possible to install an older - never used - nest protect?

Got as far as installing app but can't find the network listed in the app.  Also test failed, even though batteries are all fine.

Thanks

[zoeuvre]

Hi hmaes, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: are you setting up your Nest Protect via the Nest app or the Google Home app? Have you seen any error messages on the app as you try to set up the Nest Protect? Also, have you performed a Safety Checkup on your Nest Protect? If not, press the Nest button on a Protect. The blue light should turn on, and it will speak to you. When it says "Press to test", press the button a second time.

I'll look forward to your response. 

Best,

Zoe

[hmaes]

I was trying to set up the Nest via the Nest app.  It asks me to Connect to the Wi-Fi network named NEST-6DE5, but that doesn't show up among my networks in my settings.  When I do the test, it says 'test failed'.

How should I proceed?

thanks, Hermine.

[zoeuvre]

Hi there, 

Thanks for the follow-up. Is the battery that you have on your Nest Protect the battery that came along with it? If it is, please try to replace the batteries of your Nest Protect with Energizer Ultimate Lithium AA (L91) batteries so that we can effectively verify that the batteries are fine since the Nest Protect was purchased years ago and was never used. Then, reset your Nest Protect by following the steps in this guide. After that, perform one last Safety Checkup on your Nest Protect and let me know how it goes. 

Regards,

Zoe

[zoeuvre]

Hello hmaes, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello there hmaes, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

All the best,

Zoe