03-05-2024 03:15 AM
After a thunderstorm that I believe has knocked out the power the thermostat has no power. There is power to the wires reaching the base.
03-12-2024 10:14 AM
Hello RoloDolo,
Thank you for taking the time to let us know about your inquiry. I'd love to help.
It sounds like you may have experienced a power surge during the thunderstorm, which could have affected your thermostat. Are you seeing a wiring report or message code on the thermostat? Is it not powering on? If so, here are a few steps you can take to troubleshoot the issue:
Let me know how it goes.
Best regards,
Mark