Hi Maryantsap,
Thanks for posting. I'm sorry for the situation that you are experiencing with your Nest Learning Thermostat 2nd Gen that is not connecting to the WiFi. I understand that this situation can be frustrating. But don't worry, I can help. Let's try these steps:
- Check the thermostat's battery levels
- Check for messages and help codes on your thermostat
- Check that you have the latest app version
- Make sure your home Wi-Fi works
- Restart your router
- Restart your Nest thermostat
For more information, check the "Nest thermostat is offline" article.
Please let me know how it goes or if you have any other questions.
Best regards,
Jenny
