09-16-2021 07:43 AM
My 3rd Gen Heat link has stopped working despite having mains power supply. It is less than 2 years old. I have tried re-setting and also disconnecting and re-connecting the power supply but no lights come on at all - it is dead!! Is there a refund or replacement service please? Thanks
09-16-2021 08:40 AM
We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3h2TDJp. You can find the Serial Number in Settings > Tech Info > Display, or on the back of it. It begins with 09. Also, the email address included should be linked to your Nest Account, and for the postal address section, input a shipping address.
10-01-2021 10:15 AM
Apologies for the delay. I have now completed the form.
10-01-2021 10:41 AM
Just an update, it’s the heat link rather than thermostat that isn’t working.
09-19-2021 12:54 AM
Hi @Jamie74 , I wanted to check in.
Did you get the chance to fill out the form my colleague provided? If so, make sure to let us know here. Also make sure that you add your username in the "Social handle" field, else we won't be able to locate it.
10-01-2021 10:16 AM
Apologies for the delay, I have now completed the form.
10-01-2021 10:40 AM
Just an update, it’s the heat link rather than thermostat that isn’t working.
10-09-2021 04:17 AM
Hi Alex, did you get my response?
11-10-2021 06:07 AM
Hello @Jamie74,
I'm sorry for the late reply. I see that you already reached out to Google Nest support. Is everything ok?
11-12-2021 06:16 AM
Hello again. Just checking in. How's it going with your Heat Link?
11-30-2021 05:57 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.