05-05-2023 10:17 PM
Over the past few weeks the 3 Gen Nest thermostat has repeatedly gone offline. Sometimes it will reconnect, but now I mostly have to restart. Up to to five or six episodes dailey Tried all of the tips and troubleshooting. WiFi setup is unchanged. This unit had been 100% reliable up to now. Very frustrating.
Recent threads describing no connectivity and dead screen combined reflect my experience.
05-06-2023 09:18 PM
How long has it been installed?
How is it wired? Post a picture of its wiring here
Does it have a C wire installed?
05-08-2023 09:29 AM
Professionally installed in 2017. C wire is installed. All efforts to resolve via thermostat reset, router reset, hvac reset, troubleshooting wiring, etc. have failed. Very frustrated with this situation. Photo attached.
05-09-2023 08:27 PM
05-12-2023 11:18 AM
Hello folks,
I wanted to stop by and see how I could help.
Thank you for all your input, @Patrick_Caezza.
@Vetter91, I'm sorry to hear that your thermostat keeps going offline, and I appreciate all the steps you've taken. I'd love to know more about this.
To isolate:
I'll look forward to your response.
Regards,
Mark
05-13-2023 08:39 PM
@Markjosephp regarding your questions, there are no power related reports, or message codes. I have attached a photo of the powere readings from the technical setiings. Note, typically, I find the stat completely powered off and unresponsive to repeated presses to wake. After numerous attempts, it may wake.
05-18-2023 08:26 PM
@Markjosephp regarding your questions, there are no power related reports, or message codes. I have attached a photo of the powere readings from the technical setiings. Note, typically, I find the stat completely powered off and unresponsive to repeated presses to wake. After numerous attempts, it may wake.
06-16-2023 12:18 PM
Hi Vetter91,
I'm sorry for the late response. I see no power concerns with your thermostat's power readouts. Check its Signal strength in the Technical Info > Network. Then, in the span of 4 weeks, did you encounter the same issues? How's it? Were there any instances that it had withdrawn its power?
Regards,
Mark
06-19-2023 12:40 PM
Hey there,
I'm checking back in — how's it going? Still need our help?
Thanks,
Mark
06-20-2023 01:56 PM
Hello there Vetter91,
It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.
Thanks,
Mark