4th generation Stat offer

[500Norton]

Anyone heard any more about the ‘offer’ to be made to affected users of 1/2 Gen thermostats whereby support will be withdrawn 25/10/25. I am one such user but have 2 x Gen 3  and need to know Google Nest please which way I need to go, either change devices or stay if the offer applies if support is withdrawn from Gen 3 in the future? 

[NXR]

I got my offer email a couple of months ago.

[TastyReg]

Why would you buy a new google device only for them to remove support for that in a couple of years?

[500Norton]

One of my points made in another thread to Google, I asked that very same question.

[Cboxs]

Si ce n'est pas de l'obsolescence programmée, alors là je vois pas...
Pourquoi nous obliger à changer un thermostat qui fonctionne parfaitement hormis dans le cadre d'une opération ressemblant fortement à de la vente forcée.
Je me demande si cette pratique est légale...
Ce qui est sûr, c'est que leurs beaux discours sur les économies et le bien fait à la planète grâce à leurs thermostats sonnent bien creux maintenant...
Quel foutage de gue*ule

[500Norton]

Hi can you translate please?

[NXR]

I got the upgrade email on April 25th. Check your junk mail perhaps.

This offer is provided by Google and subject to the following terms and conditions:

Only users with Nest Learning Thermostat 1st gen or 2nd gen that were active in the 28 days prior to this notice are eligible for a discounted Nest Learning Thermostat 4th Gen (Colors: Polished Silver, Polished Obsidian, Polished Gold). Offer is only valid for users who receive this promotion from Google, and who are residents with shipping addresses in the United States or Canada. Users can only redeem the offer on Google Store in US and Canada. Must be age 18 or older to be eligible.

A Google Account is required for redemption. User must be signed-in to their Google Account and checkout with Google Pay profile, including a valid form of payment. Google Pay profile must be registered in the US or Canada and promotional code can only be used in the US or Canada.

Offer must be redeemed by 11:59 PM (Pacific Time) on November 21st, 2025 or it will expire. Offer only applies to Nest Learning Thermostat 4th Gen (Colors: Polished Silver, Polished Obsidian, Polished Gold). Limit of one coupon code redemption per home, for up to three (3) devices based on the number of Nest Learning Thermostats (1st or 2nd gen) in the home that were active in the 28 days before this notice. All devices purchased with one coupon must be of the same color. Offer cannot be applied to previous purchases. Promotional value of offer is non-transferable, not for resale, non-redeemable for cash, and non-refundable. Promotional code is for one-time use only with no residual balance; cannot be combined with other promotional codes or offers; is not transferable; and is not valid for cash or cash equivalent.

[NXR]

Click here for the translation: https://translate.google.com/?sl=kg&tl=en&text=Si%20ce%20n%27est%20pas%20de%20l%27obsolescence%20pro...

That poster is not happy about the situation, as probably none of us are.

[500Norton]

He raises a very good point, ‘is this legal ‘? Especially as it seems us outside N America are not being treated the same as those who are in N America. Maybe, whilst we have been told globally support is being removed for everyone outside N America that is not the case and we will continue to receive support. 

[NXR]

If you live in the USA it's certainly legal because I'm sure it's written into the terms and conditions of the license. A specific law would be needed to override contract law. Apple does it, Google does it, Samsung does it, everyone does it and no one has been prevented from discontinuing services. The thermostat continues to work but it will not be accessible other than by walking up to it, like most thermostats  work.

Even companies that have gone out of business and caused their products to stop working have not been held to account.

[GabrielaG]

Hi @500Norton,

Thanks for reaching out! I understand your concern about the upcoming changes for your Nest Learning Thermostats, especially since you have both 1st/2nd Gen and 3rd Gen devices. I'm happy to provide more information.

For your 1st/2nd Gen Nest Thermostats, if you'd like to continue using the smart features you're accustomed to, taking advantage of our upgrade offer for the Nest Learning Thermostat (4th Gen) is a highly recommended option. However, if you're comfortable using your 1st/2nd Gen Nest Thermostats manually, they will still work that way for basic functions.

The good news is, your Nest Learning Thermostat (3rd Gen) is currently safe and fully supported, so you don't need to worry about those for now.

I appreciate all your responses.

Please don't hesitate to reach out to the Google Nest community if you have any other questions.

Regards,

Gabriela

[500Norton]

I understand the upgrade offer is confined to N American users - as I am in the UK it’s not for us - am I correct in that assumption pleas

[GabrielaG]

Hi @500Norton,

Thank you for your reply. I appreciate the time you took to respond to my post; I'm glad to share more details.

The Nest Learning Thermostat (4th gen) is currently only available for North America. If you are located in the United Kingdom, the Nest Learning Thermostat (3rd gen) and Nest Thermostat E are available for you.

Please don't hesitate to reach out if you have any other questions.

Regards,

Gabriela

[500Norton]

Hi

Yes I’ve now got 2 x Gen 3 stats. I note no Gen 4 stats are available in the UK and it seems are unlikely to ever be as current stock when exhausted availability will cease. 

I hope support continues for Gen 3 for the foreseeable future.

[500Norton]

Hi, I have a question, why is the history not showing yet again please? 

[Rocketman8]

I bought my home in 2021, with a 2nd generation thermostat already installed.  I haven't seen an email from nest. I think that it might have been sent to the home's previous owner.  Is there a way that I can still get the discount when I upgrade to 4th generation?