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6.2-22 Software Update Issues

Neelfsu
Community Member

Is anyone on the 6.2-22 Software version and having issues? My Nest thermostat was updated to the new software last week and since then I have had issues with both shorter cycles and the thermostat running for an extended time (far beyond target temperature). I'm curious if anyone else is having issues. 

I've contacted Google / Nest support and not one person  has any details on the 6.2-22 version and this software version isn't listed on the software version page. 

245 REPLIES 245

Hi there

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

 

Best regards,

Mark

Blueyzes66
Community Member

Not sure I have turned off all setting that ruined the motherboard on my new AC unit.

Have you guys fixed the problem from the back update that always started and

stopped the AC unit for no reason. I haven’t done any updates since unless you

guys want to pay for another motherboard if it ruins.

Markjosephp
Community Specialist
Community Specialist

Hello Blueyzes66,

 

Thanks for getting back to us, and I'm sorry for the trouble this may have caused you. Let's see what's going on.

 

To isolate it, please tell us more about what happened so we can investigate it. Also, have you tried the steps in this guide?

 

Please let me know as I would be happy to take a closer look and assist you further.

 

Best regards,

Mark

Thanks for the follow up.

My issue has been resolved.
It turned out to be old intermittent wiring between my nest and my heat pump causing erratic behavior.
One I replaced it, everything is back to normal.
Thanks

Hi there,

 

I'm checking back in. Were you able to do the steps from the link? I'd be glad to hear from you — I'd like to make sure everything is working.

Best regards,

Mark

Hi folks,

 

That's great! Thanks for posting and letting us know how you were able to fix the issue, @egloss.

 

@Blueyzes66 and @Dangitplzfix, It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

 

Best regards,

Mark