AC unit clicking noise

[Jenn2]

We recently installed an AC unit and are using our Nest thermostat. 

The AC unit is making a clicking noise when either the cooling or the heating turns off in the house. The guy who installed the system is saying that the Nest thermostats don't work with this system because they're a transistor and we should switch to Honeywell. I'd really prefer to keep using the Google Nest. He tried adding a relay, didn't work. Any suggestions I could get him to try urgently? We need to run our heat but also not annoy our neighbours with a constant clicking! @Jake 

[EdwardT]

Hi Jenn2,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this info by going to Settings > Technical Info > Power.

If you haven't yet, you could click on this link for some troubleshooting steps you could try.

Thanks,

Edward

[Jake]

Hey Jenn2,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey Jenn2,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake