cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
  • 0 replies
  • 5 kudos

Sanity check for W2 wire vs the asterisk wire

Hi there,I've installed the Nest thermostat but I wanted to clarify the W2 wire vs the asterisk wire, since on my original thermostat I have W2*. Below are pictures of the original vs the Nest. The thermostat seems to work for heating and cooling so ...

original_thermostat.JPG nest_thermostat.JPG

Home/Away won't see my phone

I have 2 Nest Thermostats and set them up so that my phone, a Pixel 5, is the main phone on the account. I have checked and rechecked all the settings as shown in the Help, and while the App settings on the phone shows that Location is enabled, and h...

Sew by Community Member
  • 104 Views
  • 0 replies
  • 0 kudos

7 wire thermostat not compatible with nest?

Hello, The Nest Compatibility checker says my home is not compatible with the Nest learning thermostat, but doesn't explain why. I have 7 wires when I remove the existing thermostat (shown below) and what I believe are 2 gas furnaces in my attic ( on...

Screenshot_20220704-213446_Photos.jpg

Nest E wire

I’m trying install a Nest EMy previous thermostat has 8 wire. I’m can’t seem to fine out where all the wires go in the E. Y, R , G, W, BPlus I haveT= brown wireO= orange wireX2= black wire 

185B7D74-9772-4F19-B0AC-D30D51236ABE.jpeg

Termostat E set up problem

Hi thereI hope you can help as I feel like just getting my money back at this stage. I have tried everything that was asked via this... https://www.googlenestcommunity.com/t5/Nest-Thermostats/Termostat-E-setup-issue/m-p/186867#M37728I have now been a...

CarrickRob by Community Member
  • 1210 Views
  • 25 replies
  • 0 kudos

Home/Away? problem or ECO

Like many people, I am working from home these days. Unfortunately, if I spend more than a couple of hours in my home office, or take a nap over the weekend and I start sweating, due to temps being 80 degrees. The thermostat is set to 75 and while I ...

imaxim by Community Member
  • 698 Views
  • 11 replies
  • 0 kudos

Thermostat issue

Can anyone please provide Tech support number for Nest Thermostat ? Thermostat won’t connect to Wi-Fi . Other one does …..

Um by Community Member
  • 207 Views
  • 3 replies
  • 0 kudos

Thermostat

Thermostat won’t turn on no matter what I do. Turned fuses off and on. WiFi fine. What now? How do I find a Pro?

MK5 by Community Member
  • 201 Views
  • 3 replies
  • 0 kudos

Nest runtime alert?

My AC heat pump ended up running overnight for a solid 7 hours; when I discovered that, of course I turned it off.The evaporator coil had frozen over, which incidentally had never happened before.The outside temp overnight wasn't much warmer than the...

EdPhx by Community Member
  • 157 Views
  • 1 replies
  • 0 kudos
to vote