11-20-2021 07:35 PM
Anyone figured out how to add a second thermostat without adding a second home? This is the TD013 error. Google support can’t seem to figure it out.
Answered! Go to the Recommended Answer.
12-17-2021 06:26 PM
I changed from an iPhone to Android and guess what? It worked. Was able to add the second thermostat to the same home. So it's possibly an Nest iOS app bug?
01-02-2022 05:59 PM
So I ended up talking to Nest support. She asked me to take the original unit off the wall, and bring closer to one other. And magically, that worked for the remaining 3. No factory reset needed.
Thank you for your help! HNY.
11-21-2021 05:41 AM
Have you tried, Settings - Add Product - Nest Thermostat
Follow the screen from then on
11-21-2021 08:28 AM
Maybe I should have been more detailed. I tried to add the second thermostat. It gives me the TD013 error every time where it can’t add it for some reason. Google support had to elevate this case to the engineers. I’m wondering if it’s a product flaw. Just wondering if anyone else had the same situation and had it resolved.
11-21-2021 09:15 AM - edited 11-21-2021 09:16 AM
This may help?
Keep the original thermostat connected as normal.
Set the new thermostat up manually and connected to network.
When set-up remove new display from the wall or stand.
The new thermostat will show message connect to base connector, ignore that for the time being
Go into App and add another device under settings.
Follow the instructions, you may have to scan the QR code on the reverse of the new display and the code found on back, With luck the App should show connected.
Reinstate the new thermostat display back onto the wall or stand
11-23-2021 09:21 AM
I’ll try it. Thanks.
11-24-2021 02:41 PM
Having the same problem here. Tried this idea to no avail. I can't believe this could be a problem affecting this many users and there's no support update?? Very frustrated that I just dropped $ on the 2nd thermostat!!
12-27-2021 08:47 AM
I chatted with google. They had me switch my wifi setting to my iphone hotspot. That allowed the units to be added under one home. Then switched back to regular wifi in my house
11-21-2021 11:11 PM
Are you referring to adding another Nest thermostat in the Nest app? This can be easily done bu clicking on settings (gear wheel top right) and scrolling down to “Add Product”
11-22-2021 12:26 AM
I think you might have to read all of the comments!
11-22-2021 05:32 AM
Yes I had answered on a stale thread where latest comments had not been refreshed yet.
11-24-2021 02:47 PM
This does not work and is the reason for this thread.
12-07-2021 05:23 PM
Did you find out how to add a second nest to the same home yet? I am getting the same issue, and so far have only found one thread where someone was redirected to a worthless document about how multiple nests in the same home can learn from each other.
12-09-2021 07:29 AM
I did not. They called me back but I couldn't take the call at the time. Supposed to contact them for another call.
12-11-2021 06:31 AM
Nope. Still baffled by this. Now I wonder if i should try to get them both added in Google Home? So confused...help us google!
12-09-2021 07:23 AM
I as well have the same issue in being unable to add second Nest Thermostat to my Nest iPhone App. To note this 2nd Nest thermostat does function and is on the same home network, just can not add it to 'add this product' to my Home account.
12-09-2021 07:31 AM
Same here. It works and on the same network. I'm hoping a firmware update can fix it.
12-09-2021 07:32 AM
Did any of you guys try to add the thermostat to a different “structure” (you can add structures in the Nest app) and that works?
12-10-2021 02:25 PM
If by structure you mean another house, that is what i want to avoid. Harder to do automations.
12-10-2021 03:20 PM
Yes I mean another home. I just wanted to know whether you tried and it worked. This would give us additional data points.
12-14-2021 07:56 AM
Yes I was able to add the Thermostat to another 'Home'. My preference is to have both Thermostats under the same Home. Appreciate if this can be resolved.
12-14-2021 08:05 AM
Thanks for confirming Donald, I agree having to use a work around is pseudo-optimal, I will be escalating on my end to determine whether how this can be better resolved.
12-17-2021 06:26 PM
I changed from an iPhone to Android and guess what? It worked. Was able to add the second thermostat to the same home. So it's possibly an Nest iOS app bug?
12-22-2021 09:02 AM
Wow. That worked. I have my son's old Pixel 2 that I use for listening to music. Added the app there and re-setup the thermostat with no problem on the original thermostats Home. Thanks!!
12-27-2021 07:41 AM
Did you then go back to ios and see them both under the same home?
01-03-2022 04:18 AM
Yup. All good wherever I view the home.
01-02-2022 02:23 PM
Except this solution doesn’t work.
01-02-2022 02:28 PM
I connected them each to my phones hot spot and all seven added to one home . Then switched to home wifi
01-02-2022 02:34 PM
Thank you. Will try that. Hopefully it’ll work. How frustrating!
01-02-2022 02:57 PM
The hotspot trick didn’t work, unfortunately. Made sure software was up to date and even restarted my iPhone. I think there’s a glitch in the app.
Google needs to do a MUCH better job.
01-02-2022 05:55 PM
Did you basically delete the 2nd unit and rest to factory? Those instructions are straight from google. For one unit i had to take it off the wall and bring it closer to the base unit for them to sync
01-23-2022 10:57 AM
The hotspot trick didn't work for me either. The only way I could get the 2nd Nest to connect was to set up another "home". Total pain, but it now works and allows me to control remotely. I hope GoogleNest can give us a fix for this. Seems to be a problem with multiple units connecting via IOS.
01-23-2022 02:20 PM
When you add the additional units, don't scan the code square. Add the unit info manually into the app
01-02-2022 05:59 PM
So I ended up talking to Nest support. She asked me to take the original unit off the wall, and bring closer to one other. And magically, that worked for the remaining 3. No factory reset needed.
Thank you for your help! HNY.
01-02-2022 06:01 PM
Glad it worked, definitely would help if they added these troubleshooting steps in the instructions.
01-18-2022 01:18 PM
Change the WiFi setting for each unit to your iPhone hot-spot to complete the setup for each. Once complete, return the WiFi for each unit to whatever home WiFi you use/prefer. For some reason with the iPhone, only the first unit successfully connected to the app using the normal house WiFi. I was able to connect several units to the same house with this method (3rd Gen learning thermostat.) Good luck!!
04-12-2022 04:54 PM
I successfully added the first Next 3rd Gen thermostat, but got the TD013(4096) code when trying to add the 2nd identical thermostat. Both thermostats and my iPhone were all on the same WiFi network.
I saw on another thread where someone with this problem successfully resolved it by connecting both thermostats to his iPhone, using it as a hotspot, then adding the 2nd thermostat. After the 2nd thermostat had been added, both thermostats and the iPhone were reconnected to the home WiFi network, and both thermostats were accessible via the Nest app
I tried the same thing and IT WORKED. YAY!!!!!
05-24-2022 06:50 AM
i tried both and it doesn't work. do you have any number I can called
09-09-2022 03:28 PM
I really don’t understand how the heck google hasn’t addressed this issue which has existed for well over a year.
09-13-2022 09:23 PM
I had the same issue. tried for hours. loaded the app on my ipad and it worked no problem. i checked the settings on my phone and noticed the "local network" setting was off, but it was to the on position on my ipad. not saying that is the issue for sure, but you may try checking that setting.