cancel
Showing results for 
Search instead for 
Did you mean: 

Agree-terrible customer service

sjwass
Community Member

multiple emails, chats, phone calls for nothing. no resolution no help no solution. too much time wasted waiting and inquiring and chatting and emailing; just get run around and  again no help. 

4 REPLIES 4

tarotray
Community Member

You're not alone, friend. I've wasted much of my day & Google support is hopeless. Can't get Google Home app to recognize the thermostat, even though the Nest app does. Can't get Home app to see the thermostat in the Nest app. Round & round in crazy circles!

Jeff
Community Specialist
Community Specialist

Hey sjwass,

 

Do you mind sharing your case ID so we can look deeper into that and try and help you out a bit better? You can just share that here and I'll be happy to get more eyes on your situation.

 

Thanks,

Jeff

sjwass
Community Member

 For your reference your case number is 1-3112000033531.  
# [EXTERNAL] Your Google Support Inquiry: Case ID [1-3112000033531] 10/11/2022 122 KB
 Your Google Support Inquiry: Case ID [4-0481000032905] 10/10/2022 44 KB
# Re: [EXTERNAL] Your Google Support Inquiry: Case ID [4-0481000032905] 10/10/2022 123 KB
 our Google Support Inquiry: Case ID [4-0481000032905] 10/9/2022 123 KB

Jeff
Community Specialist
Community Specialist

Thanks for providing that, sjwass. I'll get in touch with some people that can help me look more into this. I appreciate your patience and your willingness to work with me on this.

 

Thanks,

Jeff