App is asking for 2 step verification but I have a new phone number

[MIKES4]

Can someone please help me delete current nest app account?  I have a new phone number and cant access the app... thank you

[David_K]

That's not possible, unfortunately. To change the phone number or to delete the account, you need to be able to access to the account. Therefore, you're going to need to sign in with a Google account instead as your Nest account isn't going to be recoverable if you no longer have the phone number you originally used.

[zoeuvre]

Hi folks,

@MIKES4, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K. 

Best,

Zoe

[zoeuvre]

Hi MIKES4, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe