App show heating even when cooling

[Wbongratz]

App is always showing heating last summer it would show cooling 

[Ryan_G]

Hi Wbongratz,

Thanks for reaching out and we're sorry for the delay.

I'd like to check a couple of things for us to further isolate the issue. Could you restart your thermostat, app and Wi-Fi router? This way, we'll be able to refresh the connection between them. Close the app and relaunch it. Check if there's a pending update from the app store or play store.

Best regards,

Ryan

[Ryan_G]

Hey Wbongratz,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba